PHONE SUPPORT

Support can be directed to iS5Com’s Technical Action Center at support@iS5Com.com.

You can also call our Tech Support: +1 844-475-8324

SERVICE LEVEL AGREEMENTS

Service Level Agreements can be tailored to suit your needs with our standard Service Level Agreement packages or through customized solutions.

RETURN MANUFACTURING AUTHORIZATION

Return Manufacturing Authorization is easy and simplified for our customers. Contact the support team at support@is5com.com or call us to complete and submit your repair or replacement request through our Technical Action Centre.

WARRANTY

A Five (5) year warranty will provide you the assurance and peace of mind that your hardware is covered during your warranty period. Download Warranty Certificate.

CO-MANAGED SERVICES

Co-Managed Services guarantees customers can have one of iS5Com’s Support Consultants dedicated expertise for your application remotely. We can assist in providing any changes such as Move’s, Add’s or Changes (MAC’s). Having remote proactive monitoring with service reporting will provide you the assurance your network is running optimally, removing the need to have additional resources in your staff.

EXPORT CONTROL

Export Control Regulation of Encryption Technology

iS5 Communications products contain encryption technologies that may be subject to Canadian export control regulations as with all Canadian exports of certain encryption technologies, the Government of Canada may require permits in order for certain of iS5 Communication’s products to be exported.  Currently, these may include various iS5 Communication products.

To assist in the permit application process for the export of products containing such technologies, the Government of Canada may require that an “End User Statement” be provided from customers utilizing this technology. This will be submitted to Canadian export control officials when the application for a permit is given to them to assure the government that the exports from Canada will not be diverted to illegitimate end-uses.

In addition, these same regulations may prohibit any exports from Canada to a small number of countries unless authorized by an export permit issued by the Canadian government.

To help understand the Canadian export control decision process, please refer to the web page of the Export Control Division of the Canadian Department of Foreign Affairs and International Trade at http://www.international.gc.ca/controls-controles/index.aspx.