Support Services - iS5 Communications

Best-in-class Support Services

Our experience and expertise gives us a savvy understanding of Communications Infrastructure within our core markets.

Your Best Defense

Access to our Support Line is the best way to maximize network uptime and minimize network disruption.

Your Choice of Protection

Choose from one of our iCare Programs or put together a Customized iCare Package.

Complete Support

From access to our Technical Assistance Center (TAC) and a Tier2 iS5Com expert, to regular incident reporting and all updates and upgrades.

our services

Consulting

Your dedicated iS5 team works with you from the initial consultation to final deployment and follow-up.

Consulting Services

Resident Engineer

Give your network communications instant subject matter expertise to stay up-to-date and for informed troubleshooting.

Resident Engineer

Training

A range of comprehensive training programs geared to OT professionals, delivered in-person or remotely.

Our Training Services

what our clients say

Thank you again for working with us to enable this functionality on a one‐off situation. Your willingness to develop a new version of the iDMS software just to support us is greatly appreciated and shows that iS5Com is willing and able to go above and beyond the status quo. Please extend our appreciated thanks to all of your team who assisted in this development.

Travis Phifer, Projects Manager

It was our pleasure to meet with you guys and get excellent information on your company and capabilities! I feel really confident that we'll have an excellent working relationship as we strive to use your products as our standard offering.

Patrick Avery, General Manager, Automation

We, NASMA TELECOMMUNICATIONS LLC, Oman, have installed various models of iS5 Communications Inc. networking devices in our projects and are pleased with their performance and interoperability.

Naresh Pai, Regional Head, Telecom & Security

We had a chance to test the updated switches this morning. It’s a night and day difference. Performance is much better. We’re ready to head out to the field.

Andrew Spurgeon, Manager, Product Management

iS5 provides a solid, hardened product that meets my utilities needs for a very competitive price. Features such as 1000BaseT Ethernet, fiber optic uplink options, POE, secure protocols for administration, standards-based management and solid user interface provide excellent value for the money. So far, all the units have been working perfectly with no issues, some of them have been in place for over a year.

Rett D. Walters, Manager of Information Technology

contact us

Have a question? Want to get pricing information? Let us know through the links below!