Field Application Engineer

Regular, Full time Mississauga, Ontario

What you’ll be doing:

 As a field application engineer you will be part of an exciting pre-sales technical team in our rapidly growing business. Your skills and background in networking technologies will be essential in supporting our international sales team in qualifying technical solutions using the iS5 Communications product range to ensure we deliver timely and accurate information to our customers. As a customer facing role, your ability to confidently present a solution and interact positively to customer requirements will be essential. 

Our core markets include Power Utilities, Transportation, Oil/Gas, and Defense. We welcome you to the exciting world of Industrial Ethernet where your detailed knowledge in Ethernet networking technologies will form the foundation of a unique world beyond enterprise networking. This will include developing solutions with technologies such as serial to ethernet conversion, layer 2 and layer 3 redundant networking principles, cellular WAN gateways, HSR/PRP redundancy, precision time protocols, and more. You will also be working with our next generation platform that will provide a new perspective to unified cyber security solutions for the industry. This role reports directly to the Vice President of Solutions. 

Responsibilities:

In the solutions team your daily routine at iS5Com is likely to include but not limited to: 

  • Coordinating with the sales and technical support teams to develop robust solutions, and formulating the product specification as per the customer’s needs.
  • Evaluating the customer’s requirement regarding systems application and administering the technical, technological, and functional aspects of proposals accordingly as instructed by the regional sales managers.
  • Providing network solutions presentations to customers.
  • Providing limited product training.
  • Contributing and validating advanced cyber security designs in collaboration with support, QA, and engineering resources within the company.
  • Collaborating with marketing regarding your customer experiences to assist with research and development.

Position Requirements:

  • University Degree or College Diploma in Computer Science, Computer Engineering, Networking, Telecommunications.
  • Experience or an understanding of Industrial Networks and protocols in SCADA or industrial automation environments would be advantageous.
  • 5+ years of practical experience with strong knowledge of L2/L3 protocols—OSPF, BGP, MPLS, RSTP, TCP/IP, RADIUS/TACACS, IPV6, SNMP, and NMS.
  • Good to strong understanding of networking cyber security principles (i.e. firewalls, VPN’s, authentication techniques, encryption, etc).
  • Strong technical troubleshooting and diagnostic skills, ability to implement quick workarounds to technical problems.
  • Understanding of serial technologies such as DNP/Modbus – RS232/RS422/RS485 would be a plus.
  • Industry Certifications: CCNP, JNCP, CCSA, CISSP, or similar would be highly valued.
  • Advanced MS Suite knowledge.
  • Excellent communication skills (written and spoken).
  • Flexibility to travel domestically and internationally.
  • To fit in our growing and diverse team, you must be:
    • Critical thinker and problem solver
    • Proactive and energetic, creative and self-starter
    • Team-oriented and collaborator, committed to the organization and its vision

What iS5 offers:

At iS5 Communication Inc. our team is everything! You will have an opportunity to join a dynamic, fast-paced, and collaborative team. Some of the perks our team members have are:

  • Medical, Dental and Vision care benefits
  • Access to public transportation
  • Flexible work hours
  • Employee Referral Programs
  • And more!

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what our clients say

Thank you again for working with us to enable this functionality on a one‐off situation. Your willingness to develop a new version of the iDMS software just to support us is greatly appreciated and shows that iS5Com is willing and able to go above and beyond the status quo. Please extend our appreciated thanks to all of your team who assisted in this development.

Travis Phifer, Projects Manager

It was our pleasure to meet with you guys and get excellent information on your company and capabilities! I feel really confident that we'll have an excellent working relationship as we strive to use your products as our standard offering.

Patrick Avery, General Manager, Automation

We, NASMA TELECOMMUNICATIONS LLC, Oman, have installed various models of iS5 Communications Inc. networking devices in our projects and are pleased with their performance and interoperability.

Naresh Pai, Regional Head, Telecom & Security

We had a chance to test the updated switches this morning. It’s a night and day difference. Performance is much better. We’re ready to head out to the field.

Andrew Spurgeon, Manager, Product Management

iS5 provides a solid, hardened product that meets my utilities needs for a very competitive price. Features such as 1000BaseT Ethernet, fiber optic uplink options, POE, secure protocols for administration, standards-based management and solid user interface provide excellent value for the money. So far, all the units have been working perfectly with no issues, some of them have been in place for over a year.

Rett D. Walters, Manager of Information Technology

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